Canada Post Borderfree

Expand your business and boost sales with easy access to the Canadian market.

  • Increase sales in the Canadian market and avoid cross-border hassles.
  • Give your Canadian customers an easy and convenient online shopping experience.
  • Benefit from reliable cross-border fulfillment and last mile delivery of Canadian shipments.

What is Borderfree?

The Borderfree™ suite of integrated services helps you manage each step of your customers' order cycle, from checkout to last-mile delivery and post-order customer service. With Borderfree services, you can:

Avoid the hassles of cross-border fulfillment

Our seamless Borderfree interface manages:

  • Canadian cost quoting including duties, taxes and Canadian currency conversion.
  • Cross-border parcel preparation and electronic customs clearance.
  • Cross-border delivery directly to your customers.
  • Canadian returns through our in-Canada returns facility.

Your shipment is delivered by Canada Post, Canada's national postal administration. With a national network of 14 million points of delivery to more than 32.5 million Canadians, we offer the widest delivery coverage in Canada, along with preferred shipping rates.

Increase your sales

Studies show that purchase conversion increases by as much as 27% when customers are offered a landed cost quote at the time of purchase.* Borderfree services can also help your business with automated currency conversion, landed cost quotes, and shipping charges processed through our Hosted Checkout.

*JC Williams Group report on Multi-Channel Shopping – Canadian Style, June 2006.

Take advantage of simple scalable solutions

Borderfree services integrate easily with your existing system and have the flexibility to meet the needs of your growing Canadian operation:

  • Optimize your fulfillment chain.
  • Rely on our dedicated team of Borderfree experts for service.

What are some other benefits of Borderfree services?

  • Checkout pages can be customized to reflect your branding and ensure continuity.
  • Canadian orders are captured through a single interface that integrates your existing order management system.
  • Your product catalogue is rated to provide real time duty and tax assessment in the checkout—meaning no extra charges upon delivery for your customers.
  • Track checkout conversion through your existing marketing tools such as Google Analytics.
  • Your shipments are delivered to Borderfree U.S. Distribution Centres for delivery in Canada.
  • Your call center is empowered with full tracking, tracing, and return capabilities with our web-based CRM tool Borderfree CommandCentral.
  • A fully-managed importation process allows you to cut your operating costs by treating your Canadian shipments the same as your U.S. shipments—no more commercial invoices.
  • Preferred shipping and handling rates and brokerage fees.
  • Canada Post Expedited Ground and Priority™ Next A.M. services, as well as Purolator Air and Ground services are supported to allow you to ship packages up to 150 lbs.
  • Open or closed-box (over labeling) services are provided at our U.S. hub facilities. Or label packages in your facility using Borderfree Package Navigator.
  • Line-haul of goods from the U.S. hub facilities to Canada Post gateway with management of electronic manifests.
  • Canada Post sends shipment confirmation emails containing Canadian tracking information to your customer to reduce service enquiries.
  • Borderfree's in-country returns model reduces shipping costs and facilitates the automated crediting and reclamation of duties and taxes on returned goods.